Recover the margin your firm already earned.
Profitable services firms still leak six figures of earned margin every year, in three quiet places that never show up as a line item: utilization, unbilled time, and slow collections. Replicon’s Polaris PSA platform makes that margin visible and recoverable. This page shows you where it leaks, what it looks like in dollars, and how to estimate your own number in about two minutes.
Hosted by Infotek Consulting, an authorized Replicon reseller, with 20 years implementing time, billing, and PSA systems.
Where Professional Services Firms Lose Margin
In a services firm, revenue and margin leak in three places. None of them show up as a line item on the P&L, which is exactly why they persist quarter after quarter.
Utilization. You are paying for billable capacity that is not converting to billable work. People are busy, but a measurable share of their paid hours never reach a client invoice. The gap is rarely visible until something forces a clean look at it.
Billing completeness. Work gets done and then never makes it onto an invoice. Hours get written off, forgotten, or lost in the handoff between delivery and billing. This is revenue you already earned and simply failed to capture.
Collections speed. Work that is invoiced still sits in receivables longer than your terms allow. That is cash you have already earned, tied up financing your clients instead of your firm.
Each of these is fixable. The reason they survive is that no one owns the number, and the systems most firms run cannot show it.
What the Leak Looks Like in Dollars
Take a firm with 100 consultants, 70 of them billable, at a $200 blended rate.
Recover two points of utilization across those 70 billable people and you add about $560,000 a year.
Recover the work that gets done each week but never makes it onto an invoice and you add about $546,000 a year.
Collect what you have already invoiced a few days faster and you free up working capital you have already earned, on every billing cycle.
None of these requires growth, headcount, or higher rates. It is margin the firm has already produced, recovered by capturing it. And these are conservative figures. Firms with more ground to recover see more.
Any One of These is Worth Recovering
Utilization you can actually see and manage. Replicon shows where billable capacity is going in close to real time, so finance and delivery are working from the same number. Sustained utilization gains compound into the largest line in the recovery, because they apply across every billable head, every week.
Billing you can trust to be complete. When time capture is built into the way people work rather than bolted on at month-end, the hours that used to fall through the cracks reach the invoice. The recovery here is pure: it is work you already delivered.
Collections you can shorten. Faster, cleaner invoicing closes the gap between your terms and your actual days outstanding. Every day you pull DSO back is working capital returned to the business.
Any one of these is worth recovering, and most firms have room in all three.
What the Recovery Looks Like
Carry that same firm forward: 100 consultants, 70 billable, at a $200 blended rate, running timekeeping and billing across spreadsheets and disconnected tools.
On paper, a firm like this looks healthy. Busy, profitable, nothing obviously broken. What finance cannot see is how much earned margin is leaking before it reaches the P&L, because the systems were never built to surface it.
Put utilization, time capture, and billing on one platform, and here is where the recovery lands in the first two quarters:
Two points of recovered utilization across 70 billable consultants returns about $560,000 a year.
Capturing the unbilled work that used to slip away returns about $546,000 a year.
Tighter, faster invoicing pulls DSO back and frees working capital the firm has already earned.
Payback lands inside the first two quarters. None of it is a forecast of new business. It is margin the firm already produced, finally captured.
See It Live
Watch the walkthrough below to see exactly how utilization, time capture, and billing come together inside Replicon. It is the same demo we run live, trimmed to the part that matters.
Who Runs Your Assessment
Infotek Consulting LLC is an authorized Replicon reseller with 20 years implementing time, billing, and PSA systems for professional services, engineering, manufacturing, distribution, and government contracting firms. We have spent two decades on the operational side of how these firms actually bill and get paid, which is why we lead with the number rather than the software.
Clint Smith, Senior Replicon Consultant, runs every assessment and demo personally. You are not handed off to a sales desk. You work directly with the person who knows the platform and the recovery math.
Estimate Your Firm’s Recovery
Enter what you know about your firm and the estimator returns a conservative-to-upside range, shows where payback lands against a 12-month line, and produces a branded one-pager you can take to your leadership.
Turn the Estimate Into a Real Number
The estimator gives you a planning range. The next step turns it into a number you can defend.
In a 20-minute Fit and ROI Assessment, Clint Smith walks through your actual utilization, billing, and DSO figures and validates the recovery estimate against your real data. No repeated slides, no pressure. You leave with a number you can take to your leadership. Software and setup are scoped to your firm during the assessment.
Prefer email? Reach Clint directly at csmith@infotekconsulting.us.
This page uses an illustrative worked example for planning purposes. Actual recovery depends on your firm’s data, adoption, and process discipline. Figures represent recovered and uplifted revenue against an already-funded cost base, not net profit.
Infotek Consulting LLC · Authorized Replicon reseller.